The service was great. The bike was great. Oliver’s route suggestions were creative. But the wind can be harsh.
Lee D; California
Overall I was satisfied with the bike that I rented. It beat having to lug my own bike to Kona. Overall condition of bike was fine for the week-long rental where I put on 250K without any big mishap or equipment failure. The chain slipped a couple of times on big cog and simple adjustment was all that was needed to fix it.
I will recommend the store to my friends going to Kona for vacation or racing.
Julius; Hong Kong
Helpful, friendly, efficient service; great bikes…
Mark D; Oakland, CA
We really appreciated all the help and advice we received and your willingness to be flexible when we needed to change out the equipment.
John S; Anchorage, AK
The rental was great…
Ellen H; Arlington, MA
Nice bike, great customer service, fantastic bike shop and wonderful place to bike!
Heidi B, Concord, CA
It was wonderful dealing with Cycle Station. Having access to a quality bike made my trip to Hawaii that much more enjoyable. The suggestions on potential rides were also very useful.
Bill W, Oregon
You guys did great work on my BMX. Nathan and Oliver are awesome. You even rented me Oliver’s one speed Raleigh bike if I couldn’t check my bike in for the Ironman race. Top Notch. Bought the Cycle Station t-shirt and will be wearing it loud and proud in Florida.
Glen J., Florida
Having the helmet, seat pack, pump, etc. as a package was nice. My brother rented shoes and that was great for him. Great bike and good rates. Will return to your shop when we make it back to the Big Island.
Bert S., Valencia, CA
I had an excellent experience renting a Trek Madone 4.5 during a recent visit to Kailua-Kona. The equipment was excellent and staff friendly and helpful. I’ll be back in July 2012 and am planning to bring my biking shorts and shoes and will definitely be back for a rental at Cycle Station.
Gary K.; New Berlin, WI
There were a number of other rental places I checked out before coming across Cycle Station. What set Cycle Station apart for me was that they actually understand cycling and appreciate what cyclists are looking for. The equipment was top notch and a reasonable effort was made to find a properly fitting bike for me (of course it will never be exactly like your own, but if that is what you expect, bring it with you). For that day I was only looking for a fast 40 mile ride, and not being familiar with the area, I asked for suggestions. It turned out to be a great ride and the only regret was that I wished I had more time that day. I would definitely rent again from Cycle Station.
Franz L.; Palatine, IL
Top marks for all. Great experience.
Chris T.; Toronto, CN
Really nice experience. It was a pleasure to meet you guys & talk a little cycling. I wish you could have toned the wind down a little bit in Waikoloa. It was tough 2 weeks ago!
David K.; Adams, MA
Great experience and it looks like we are returning next year in May…so we will see you then!
Ray O.; Beaverton, OR
Accommodating and fair/honest. Thanks for everything!
Justin P.; Tucson, AZ
I tried to use your survey on pdf, but could not find out how to send it. So, I will tell you that your business rates a big 5 in all categories and my wife and I will definitely rent from you again. You outfitted us with fine lightweight road bikes even though we did not have reservations and you sent us down the road with good advice about our destination and two bottles of cold water.
Al M.; San Clemente, CA
I have used all the other bike rental shops over the years and find you to be far better than the rest. Keep up the good work. Pride in what you do stands out. I will see you in about 8 months.
Greg H.; Anchorage, AK
You guys ROCK! Gary W.; Iowa City, IA Excellent service and quality of rentals. I would recommend your shop to anyone headed to the Big Island.
Michael L.; Salem, OR
Wow! What a bike…I found it strong, agile and efficient in its use of rider energy, especially uphill and on flats. Very stable at all speeds.
Jack J.; Kamuela, HI